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Terms and Conditions

Types of Data collected

The owner does not provide a list of Personal Data types collected.Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.

Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing:
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing:
The Owner may process Personal Data relating to Users if one of the following applies:
*Users have given their consent for one or more specific purposes. Note: Under some legislations the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
*provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;processing is necessary for compliance with a legal obligation to which the Owner is subject
*processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner
*processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.


The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention Time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

*Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
*Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The Rights of Users

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following:
Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.

Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.

Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.

Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User's consent, on a contract which the User is part of or on pre-contractual obligations thereof.

Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Details about the right to object to processing.
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights:
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Additional information about Data collection and processing.

Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data
In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance
For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled
This Application does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definitions and legal references

Delivery Policy

All of our packages are delivered by Canada Post. The tracking number will be sent to you by email following the shipment of your package. The maximum weight per order is 10 kg. If you exceed this weight, our customer service will contact you to inform you of the additional amount to be paid for the delivery.
It is the customer's responsibility to indicate the correct delivery address. If there is an error, customer service will contact you.

Transportation costs could be withheld. This also applies to unclaimed or refused parcels. Please note that signatures are always requested during the winter period.

Delivery costs and delays :
The fixed delivery fee in Canada is $9.95 with a delay of 4 to 7 business days. Delivery is free for any purchase of $75.00 or more before taxes. The delivery time may be relative depending on the availability of the products ordered. If there is a variance in inventory in these, the customer service will contact you to find out your preference for the product or products concerned.With the exception of remote areas of Canada.

Perishable products
Depending on the nature of the product, we try to ship products with an expiration date of more than two months. We will contact you in the shortest way by email or phone to suggest possible alternatives if the expiration date of a product is below our targets.Items damaged during transportY-Olive makes sure to ship the items in compliant condition and to properly pack them to avoid any breakage during transport. If you receive a damaged item, please email us at to let us know and consider possible solutions.

Lost parcels
If your package seems lost, please email us at This will allow us to follow up on the file with Canada Post. A survey of up to 5 business days will be carried out. If the package is officially declared lost, your order will be sent to you again at no additional cost. You will be informed throughout the process.If you have any questions, please contact our customer service by email at

Cancellations and Returns

Cancelling an orderTo cancel an ongoing order within 24 hours, please email us at customer service: info@y-olive. Passing this deadline we will not be able to return any goods.Return of goodsImportant: We do not accept any return of goods.

Y-Olive operates the website. The use of the Site is governed by the terms and conditions below.


By using, you acknowledge that you have read and understood these conditions. If you don't want to be bound by these terms and conditions, you can't use and order products through

Terms and conditions of use:

Limitation of liability:
The website and its elements are provided as is, without any guarantee, implicit or explicit., its related companies, its officers, employees, representatives or agents will not be held responsible for any damage directly or indirectly related to the use of the Site. The content of the site including texts, graphics and images are only informative and educational in nature. The content of the site cannot in any way replace a diagnosis or professional medical advice. Always consult a health care professional before starting any treatment.

Use restrictions:
Unless otherwise stated in any of the sections of, it is forbidden to copy, reproduce, distribute, publish, translate, download, display or transmit in any way any element for reasons without the written prior permission of It is permissible to display or download items from, but only for non-commercial purposes and as long as they are not modified.

Terms and conditions of sale
Product availability- does not guarantee the availability of the products offered. If cannot deliver any of the products ordered due to a stock outage, it will notify by email by offering the following option:Cancel the order and refund some or all of the unavailable cannot be held responsible for any sudden damage due to a stock outage.Payment methodsY-Olive reserves the right to verify, with the legal institutions to provide this information, the validity of any credit card that may potentially be fraudulent before approving a transaction and shipping an order. If the card creates doubts as to its validity, Y-Olive may refuse to proceed with the transaction. The same is true with other payment methods such as Paypal for example.


Statements made on this website and the products sold on this website have not been evaluated by Health Canada. They are not intended to diagnose, treat, treat or prevent diseases.

This site is not intended to provide a diagnosis, treatment or medical advice. Products, services, information and other content on this site are provided as an indication only. Please consult a doctor or other health care professional about any medical diagnosis or treatment.

The information provided on this site, including information on medical and health conditions, treatments and products, is summarized. Information on this site, including the label or packaging of the product, should not be considered a substitute for the advice of a health professional. This site does not encourage self-diagnosis of health problems. The information on this site is not exhaustive and does not cover all diseases, ailments, physical conditions or their treatment. Contact a health care professional quickly if you have any questions about your health. Never neglect a medical opinion based on the information you have read on this site.

Under no circumstances should you use the information or services on this site to diagnose or treat health problems or to prescribe medications or other treatments. You should always consult your health care professional, read the information provided by the manufacturer and read any label or packaging before using any medicine, nutritional, homeopathic or herbal product, or before using any start an exercise program or diet. Comments and opinions shared on this site by users are strictly personal, do not reflect the opinion of Y-Olive and are not intended to replace the appropriate medical care or advice of a professional health care.

Security and Privacy

Site's operating location
The website is operated from its offices in Canada. Those who choose to use do so on their own initiative and it is up to them to comply with all applicable local laws. The use of the Site is governed by applicable laws in the territory of the province of Quebec.